Please read: New Policy Cancellation+ Etiquette
Because spots are filling more quickly, We want to make sure our technicians’ schedule is accurate when you want to book.
When a client cancels or fails to show up we can't offer this time to someone else, which is unfair to other clients. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. To fix this,
You will not be charged if you cancel at least 48 hours before your appointment starts
Otherwise appointments booked that are cancelled within 48 hours of the appointment start time will be charged 50% of service price for late cancellations and 100% for no shows. And your service price balance will be credited to your account. There are no refunds.
Thanks for your understanding and continued support! We look forward to seeing you soon.